Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike

Mike

March 25, 2025

5  out of  5
rating by Mike
"My previous insurance company raised my rates so I started shopping around and to my luck, Steve from State Farm was there to advice me. He provided me with expert advice; giving me options; never pushing me into insurance I didn't need. I commend him for his patience and his professionalism. I was able to bundle my home and car saving me money. I highly recommend anyone needing insurance to contact to Steve at State Farm."
We responded:
"Thank you for taking the time to share your thoughts, Mike! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Mike Dissen

Mike Dissen

March 18, 2025

5  out of  5
rating by Mike Dissen
"I've been with State Farm for many years, and their transparency and dedication have consistently impressed me. They're always ready to assist whenever needed, and their honesty is truly appreciated. Working with Steve and Lynn has been a fantastic experience!"
We responded:
"Thank you for reviewing our State Farm office, Mike! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Charlene Wade

Charlene Wade

March 13, 2025

5  out of  5
rating by Charlene Wade
"I have been with State Farm for years and they have always been upfront, always available to help when necessary, always truthful. Steve and Lynn are exceptional to work with. Thank you State Farm Insurance"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Digital GoodTime

Digital GoodTime

March 13, 2025

5  out of  5
rating by Digital GoodTime
"Lynn is hands down the best insurance agent! She has extensive knowledge and was extremely helpful when we had an accident from icy roads."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Michele K

Michele K

February 8, 2025

5  out of  5
rating by Michele K
"It was time to review my homeowner's insurance after being with SF for 20 years. Lynn went beyond my expectations by reviewing all of my policies and taking the time to educate me about what I had and how I could improve my policies. She made the options understandable in everyday examples without the insurance talk making it easier to determine what was and wasn't needed. She's a gem of a person who separates this SF from others."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Zachary Kenny

Zachary Kenny

February 7, 2025

5  out of  5
rating by Zachary Kenny
"I have been a customer for over 10 years and the customer service is unmatched. Steve and Lynn are always timely in their responses and genuinely care about the work they do."
We responded:
"We’re honored by your positive feedback, Zach! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Matthew Andrea West

Matthew Andrea West

February 6, 2025

2  out of  5
rating by Matthew Andrea West
"I just wanted a quote to lower my insurance premium by switching to SF while keeping my limits and deductibles the same, instead this agent kept suggesting to me higher limits and even a $1 million umbrella policy I didn’t need or want in my car insurance policy. I kept asking for a quote equal to my insurance policy with my current insurer and every quote had a different price with a different limit. I asked why the premiums were different in every quote she never responded. I wouldn’t recommend this agent."
We responded:
"Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we’d like to better understand what went wrong. Please reach out to us directly so we can address your concerns and work towards a resolution. We’re committed to improving our insurance services and hope to better assist you in the future."
Profile photo of Paige Wert

Paige Wert

February 5, 2025

5  out of  5
rating by Paige Wert
"Great at answering my questions and helping me out! :)"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Caitlin Wert

Caitlin Wert

February 5, 2025

5  out of  5
rating by Caitlin Wert
"Fast and reliable!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Alexandra Housley

Alexandra Housley

January 30, 2025

5  out of  5
rating by Alexandra Housley
"I have been with State Farm since I started driving, a number of years ago our agent I believe retired and we were switched to Steve Kreis. The office has been wonderful when it comes to any questions or concerns, Lynn is who I typically go through for any need I may have. She goes above and beyond to make sure everything is handled carefully and in a timely manner. I have even tried talking various family members into using this office because of how great my experience has always been!"
We responded:
"Hi Alexandra! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Andy Shieh

Andy Shieh

January 8, 2025

5  out of  5
rating by Andy Shieh
"Love Steve and Sherry there! Always very helpful and attentive. I had left a previous State Farm agent here in Pittsburgh because I wasn't getting the attention that I believe I deserved and I was simply just another number to that guy. Steve and Sherry, however, are EXTREMELY warm and attentive and has EVERY trait that the other State Farm agent lacked. You want an insurance agent that is there for you. So many State Farm agents in our city, but if you want the best to do business, then Steve is it! State Farm pricing is very competitive and I highly recommend it for auto, super cars, home, and business policies. Give Steve and Sherry a call for any of your insurance needs. I just learned that they offer auto loans also!! 2025 UPDATE: been with Steve’s office since 2009. Lynn on his team is phenomenal. I can always count on these guys. I know there are many State Farm agents to select from here in Pittsburgh, Steve and his team is the one to go with. Personable, professional and very responsive. Excellent and highly recommend."
We responded:
"Thanks, for the 5-star review, Andy! We really appreciate the opportunity to serve you and your family!"
Profile photo of LaMont Singleton

LaMont Singleton

November 22, 2024

5  out of  5
rating by LaMont Singleton
"Lynn N is very thorough and transparent with rates and coverage’s, which made switching from our previous providers to State Farm seamless and hassle free. Thanks Lynn"
We responded:
"Hi LaMont, We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of William Krieger

William Krieger

October 30, 2024

5  out of  5
rating by William Krieger
"Let me start off with the punch line of this review... based on my experience dealing with Steve Kries and his staff, I have become and will continue to be a LIFETIME State Farm Insurance customer for my home, car and personal liability policies. When my policies were first transferred to Steve from my previous agent, he set up an appointment to meet with me to review my coverages. During that meeting he made some practical suggestions on how to reconfigure my policies so that I had better coverages at less cost. I know that the State Farm commercials are all over this concept of "bundling", but I have to say, it works! At the end of the meeting, I walked away with better coverage and less cost. However, the real star of the Steve Kreis show is his office staff, and Lynn in particular. Recently I lost my Toyota 4Runner in flooding from Hurricane Helene. Where other insurance companies send you to a phone queue to make a claim, you spend hours on hold, and end up fighting over the settlement, with the Kreis agency, it took only one call with Lynn to explain the situation and get the claims process moving. Within minutes I was working with her to arrange a claims adjuster/valuator to examine the car, and within a couple days had what I felt was a very fair claim settlement proposal. From there, they arranged to have the car towed, and once I accepted the value and sent in the title, the claim was processed. Lynn's real value came through when claims processing slowed down (which is no surprise given the number of vehicles totaled as a result of Hurricane Helene and Milton). After one call to Lynn, she stepped in, contacted the claims department directly, and successfully got things moving. Within 24 hours of my call to her, I had the insurance settlement directly deposited into my bank account. Now THAT'S personalized service you don't get anywhere else! Thank you Lynn for all of your help!"
We responded:
"Hi Bill, Thank you so much for the 5 star review! We really appreciate the kind words and having the opportunity to work with you and your family over the past 10+ years. We’re thankful to have Lynn on our team and that she was able to assist with handling your claim. We look forward to working with you for many years to come!"
Profile photo of Allen

Allen

May 20, 2024

5  out of  5
rating by Allen
"Steve does amazing work as an agent !!!! He is very compassionate and empathetic, he will do all he can to make things right for you. There is no one better to entrust your insurance concerns with than Steve and his professional and courteous staff. Would highly recommend to all !!!! Thank you again Steve !!!! :)"
We responded:
"Thanks for the 5 star review Allen! We appreciate the opportunity to work with you! Good luck this weekend! Let us know how things go!"
Profile photo of Joanna Fowler

Joanna Fowler

April 19, 2024

5  out of  5
rating by Joanna Fowler
"Lynn is beyond fantastic- she goes above and beyond for your needs and you can tell that she truly cares about her customers' well being. Her expertise is a gold mine when shopping for a new insurance agency!"
We responded:
"Thanks, Joanna! We appreciate the 5 star review and the opportunity to work with you!"
Profile photo of Ivana Ubiparip

Ivana Ubiparip

April 4, 2024

5  out of  5
rating by Ivana Ubiparip
"The team is amazing! They were on top of the whole transfer process and kept us informed through the process. I would 100% recommend them for their services!"
We responded:
"Thank you for the 5 star review Ivana! We look forward to working with you and your family for many years to come!"
Profile photo of Rob

Rob

January 30, 2024

5  out of  5
rating by Rob
"I have been with them for over 40 years.I have them for everything.They are great.Lynn goes above and beyond what she should.She really cares as if you were family.HIGHLY RECOMEND"
We responded:
"Thank you so much for the 5-star review Rob! We really appreciate your loyalty and the opportunity to work with you for your auto and home insurance!"
Profile photo of carrie collie

carrie collie

September 30, 2023

5  out of  5
rating by carrie collie
"Good prices great customer service! They know each over their clients and are always willing to help! Lynn is the best at what she does!"
We responded:
"Thanks Carrie! We really appreciate the 5 star review and the opportunity to work with you!"
Profile photo of Bill Kravanja

Bill Kravanja

September 11, 2023

5  out of  5
rating by Bill Kravanja
"Everyone you speak to leaves you with a positive experience!"
We responded:
"Thanks Bill! We appreciate the opportunity to work with you and to provide your auto and home insurance! Thanks for the 5-star review!"
Profile photo of Denise Fuchs

Denise Fuchs

January 3, 2023

5  out of  5
rating by Denise Fuchs
"It’s always a pleasure to work with Steve and his staff! We have been customers for several years now and we always have a good experience. They go above and beyond to get you the coverage you need, at the best rate. They take the time to listen to your needs and find the coverage that will work best for you! Steve, Lynn and the rest of the staff take the stress out of my insurance needs! Thank you!"
We responded:
"Thank you for the 5 start review, Denise! Happy New Year to you and Mike! We really appreciate the opportunity to work with you guys for your insurance and we look forward to working with you in the new year!"
Profile photo of Michelle Negley

Michelle Negley

December 22, 2022

5  out of  5
rating by Michelle Negley
"Have been with State Farm for years now! We've had mortgage insurance with them in the past and currently have auto and renters insurance through them. Couldn't be happier with the service we've gotten from Steve, Sherry and Lynn over the years! Any questions or concerns we've ever had were answered immediately. They're so personal and you can tell they truly care about their customers."
We responded:
"Thank you so much for the 5-star review Michelle. We've really enjoyed working with you, David and the boys for your auto and renters insurance! Sherry, Lynn and myself are always here if you need us. We hope that you have a great Christmas and a Happy New Year!"
Profile photo of Bonnie Guerrero

Bonnie Guerrero

December 21, 2022

5  out of  5
rating by Bonnie Guerrero
"We have been with Steve and his staff for the past 8 years and it has been a wonderful experience. I would definitely recommend them. They are always so helpful and informative and always striving on giving is the best insurance and the most affordable price."
We responded:
"Thank you for the 5 star review, Bonnie! We appreciate the opportunity to work with your family for your insurance and really have enjoyed getting to know you guys!"
Profile photo of Carol

Carol

July 8, 2020

5  out of  5
rating by Carol
"When I married my husband, 37 years ago, he already had State Farm. We have had 4 agents along the way before Steve Kreis and we have never had an in the office appointment with any of them to better understand our policies until now. I lost my husband in October and Lynn Nelson thought it would be a good time to revisit what we have in place. My daughter and I had a meeting with Lynn and we are very happy we did. We understand more about insurance now and what we need and don’t need. Lynn is so knowledgeable and personable...we are so comfortable with what we have now and we are so happy and thankful that she suggested the meeting. Everyone should do this from time to time...thank you Lynn!!"
We responded:
"Thanks for your feedback, Carol! We are truly honored to work with you and your family!"
Profile photo of Softhearted T

Softhearted T

July 2, 2020

5  out of  5
rating by Softhearted T
"Steve Kreis is an AMAZING agent. He went out of his way to not only save me over $1000 but he also took the time to educate me where I was lacking. He saved me money and made me a well informed insurance consumer! (Though I'll never need to shop for insurance again!) Thank You!!!"
We responded:
"Thanks, Latacia! We really enjoy working with you and appreciate the opportunity!"
Profile photo of Michael Metosky

Michael Metosky

June 27, 2020

5  out of  5
rating by Michael Metosky
"I was with State Farm for 8 years and one day my location closed and I was relocated. Once I found out I tried to switch back or to another location. I’m doing so I was connected with Lynn. Since then Lynn has been nothing shy of professional and helpful. She was able to save my family and I money as well as increase our insurance and explain in detail what we were being offered. Lynn has become a member of my family and wherever she goes I will be sure to tag along and share her with everyone I cross. Trust me if you want to save and learn about your insurance meet with Lynn! Thank you guys!"
We responded:
"Mike, thanks so much for the kind words and sharing how we can help others in the community. We really appreciate the opportunity to work with you and your family!"